d999 Terms & Conditions

1. Introduction

Welcome to d999, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your access to and use of our website, mobile interface, games, promotions, and all related services. They form a binding legal agreement between you (the user) and d999. By creating an account or placing a bet, you confirm that you have read, understood, and accepted these terms in full.

These terms apply to all users accessing d999 from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and all other regions. If you do not agree with any part of these terms, you must discontinue use of the platform immediately.

2. Account Registration & Eligibility

To use d999's real-money services, you must register for a personal account. You are permitted to hold only one account on this platform. Opening duplicate accounts may result in permanent suspension and forfeiture of any associated funds. By registering, you represent and warrant that:

• You are at least 21 years of age.
• All registration information you provide is accurate, current, and complete.
• You are not accessing the platform from a jurisdiction where online gambling is prohibited.
• You are acting on your own behalf and not as an agent for a third party.
• You have not previously been excluded or banned from d999 or any affiliated service.

d999 reserves the right to verify your identity at any time as part of our Know Your Customer (KYC) process. Failure to provide satisfactory verification documents within a reasonable timeframe may result in account suspension and withholding of withdrawals pending review.

3. Deposits & Withdrawals

d999 supports fast and secure transactions in Bangladeshi Taka (BDT). We accept deposits and process withdrawals through the following methods:

• Mobile banking: bKash, Nagad, Rocket, Upay
• Card payments: Visa, Mastercard
• Minimum deposit: ৳500. Minimum withdrawal: ৳1,000.
• Withdrawal requests are typically processed within 24–72 hours, subject to successful KYC verification.

All deposits must originate from a payment account registered in your own name. d999 will not process withdrawals to accounts that differ from the deposit source. Any attempt to deposit or withdraw using fraudulent, stolen, or third-party payment instruments will result in immediate account suspension and possible legal action.

4. Bonuses & Promotions

d999 periodically offers welcome bonuses, reload bonuses, free spins, cashback promotions, and seasonal offers tied to events such as BPL, IPL, Eid, Pohela Boishakh, and Victory Day. All bonuses are subject to the following conditions:

• A wagering requirement (rollover) applies to all bonus funds before withdrawal is permitted. The specific rollover is stated on each promotion page.
• Bonuses are non-transferable and may not be exchanged for cash until rollover conditions are met.
• d999 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Only one welcome bonus may be claimed per household, device, or IP address.

Abuse of promotional offers — including but not limited to bonus hunting, creating multiple accounts to claim multiple bonuses, or using irregular betting patterns to circumvent wagering requirements — is strictly prohibited and will result in confiscation of bonus funds and possible permanent account closure.

5. Responsible Gaming

d999 is committed to promoting responsible gaming among all users. We recognise that gambling should be an entertaining activity and never a financial solution. If you feel that gambling is negatively affecting your lifestyle, relationships, or finances, we urge you to seek help. You may set deposit limits, session time limits, or request a self-exclusion period by contacting our support team at [email protected].

Players aged 21 and above are permitted to use d999. We do not knowingly accept registrations from minors. If we become aware that a minor has registered, we will close the account immediately and return any deposited funds after deducting any bonuses claimed.

6. Prohibited Activities

Users must not engage in any activity that is harmful, fraudulent, or disruptive to the platform or other users. The following activities are expressly prohibited:

• Money laundering, fraud, or any other financial crime using the platform.
• Using automated bots, scripts, or software to place bets or manipulate game outcomes.
• Sharing account credentials with third parties or allowing others to operate your account.
• Attempting to hack, disrupt, or reverse-engineer any part of the d999 platform.

7. Intellectual Property

All content on the d999 platform — including but not limited to software, graphics, logos, game interfaces, text, images, and promotional materials — is the exclusive intellectual property of d999 or its licensed third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only. Reproduction, distribution, modification, or commercial exploitation of any platform content without prior written consent from d999 is strictly prohibited.

8. Limitation of Liability

d999 provides its platform on an 'as is' and 'as available' basis. While we make every reasonable effort to ensure uninterrupted and secure service, we do not guarantee that the platform will be free from errors, interruptions, or technical failures. d999 shall not be held liable for any loss of data, loss of profits, loss of funds in your account due to system outages, connectivity issues, or force majeure events beyond our reasonable control.

To the maximum extent permitted by applicable law, d999's total liability to any user in connection with these terms or the use of the platform shall not exceed the net amount deposited by that user in the 30 days immediately preceding the event giving rise to the claim.

9. Privacy & Data Protection

d999 is committed to protecting your personal data. We collect, store, and process your information in accordance with our Privacy Policy, which forms part of these Terms & Conditions. All data transmissions on our platform are protected by SSL encryption. We do not sell, rent, or trade your personal data to third parties for marketing purposes without your explicit consent. For full details on how we handle your data, please review our Privacy Policy at /privacy-policy.

10. Amendments to These Terms

d999 reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. When we make significant changes, we will notify registered users via email or a prominent notice on the platform. Your continued use of d999 following the posting of revised terms constitutes your acceptance of those changes. We encourage you to review these terms periodically. The most current version of these Terms & Conditions will always be available at /terms-conditions.